If you have any questions or concerns, please do not hesitate to contact us.
We would love to hear from you, contact us on Emile:[email protected]
We generally respond within 24-48 hours of your inquiry. Please note that during peak times, our response might be slightly delayed. We appreciate your patience and understanding.
At ColourfulCrystalBall we strive to make every piece of personalized gift as precious and beautiful as the moment it commemorates.
If your item arrives damaged, or is simply not what you expected, please let us know immediately and we’ll do our utmost to get your satisfaction.
LNew, unworn items can be returned to ColourfulCrystalBall within 30 days of delivery.
YES! After your order has been shipped, we will send you an email shipping notice, confirming that your package has been sent to you. The email will also provide you with a Tracking Number.
Please note that the above shipping times are estimates quoted by our courier companies, so ColourfulCrystalBall cannot be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, but please be assured that ColourfulCrystalBall will do our best to limit any inconveniences that may arise.
For every piece in our collection, the estimated processing time is listed on the product page. Add the processing time to the shipping time for an estimate as to when you will receive your order.
Some popular styles can be shipped out within 24 hours, custom orders may take 5-12 working days. The estimated processing time is listed on the product page. Once your order is shipped, you will receive a shipping notification to your PayPal email address notifying you of your tracking details and projected delivery date.
